The MBD is committed to providing you with the highest quality services. If you are a client of the MBD, a family member or a member of the wider community and would like to tell us about any aspect of our work, we want to hear from you.
We welcome your feedback in relation to our services, enabling us to continually improve these services and ensure that we are meeting the community’s needs. Any feedback you provide, will be directed to a MBD Board member and will not be seen by any staff of the MBD. You may also provide feedback anonymously, however we cannot keep you informed on the progress or outcome of the feedback you have submitted.
With your feedback we will
- Acknowledge it in a timely manner
- Communicate with you throughout the process
- Maintain confidentiality and privacy
- Consider improvements identified as a result of your feedback
In the event that your feedback is a complaint, it will be investigated by us in accordance with our internal procedures and processes.
The complainant may be invited to participate in a conference by the Board member conducting the investigation. At the discretion of the MBD Board other interested parties may also be invited to participate in the conference to discuss the nature of the complaint and attempt to resolve it. This may include the presence or participation of a support person or advocate for the complainant.
The complainant will be provided with a response to their complaint within a reasonable timeframe after completion of any investigation. This response will be in writing and will include the outcome of the investigation, any proposed action and details of the right to lodge a complaint with any relevant external organisations.
All information will remain confidential.